Step 1: Look out for an email titled “🚀 [The Pique Lab] PSLE Science MCQ Mastery Course (Webinar Access Details)”.

🔺 This email is important because it contains your child’s UNIQUE access link.

Do not share the unique access link with anyone else to avoid getting disconnected during the webinar. Each link only admits ONE device.

Step 2: Joining A Virtual Classroom

Your child can join the webinar 15 minutes prior to commencement of each session (for example: if the webinar starts at 4PM, your child can only join the webinar from 3.4PM onwards).

Please join the webinar early to ensure that there are no access issues.

To join the digital webinar, you can either:

(A) Click on the green button in the email that says “Click Here To Open The Webinar“.

or

(B) Open a web browser (example: Apple Safari or Google Chrome) and enter the unique access link that is shown under the green button.

Click on Open zoom.us to launch the webinar.

Need To Leave Before The End of the Lesson?

Click on the Leave button on the bottom right of the window to exit from the webinar.

Your child doesn’t have to worry about missing out. We’ll send you a copy of the recorded webinar by 30th May 2021, 7PM once our video team has processed the videos.

If your child has any questions, he/she may raise them using the Q&A feature.

1. To raise a question, click on the Q&A bubble icon at the bottom, marked [1].
2. Click on the Message Box, marked [2].
3. Type a message and hit ‘Send’ marked [3] or Enter to send the message. It should show up in the Q&A window after it has been sent successfully.
       .  
4. A Teaching Assistant will review the question and either answer it via the Chat box or answer it live during the Zoom webinar.

   

⚠️  If your question remains unanswered (due to time limitations, sorry!), please post them on our Parent Support Group on Facebook:
https://www.facebook.com/groups/279058918884463/

We regret to inform you that we are unable to support parents or students who are unable to use our Facebook support channel.

⚠️  Please remind your child NOT to abuse the Q&A/ chat feature by spamming or sending irrelevant text messages.

Our administrators can choose to revoke a student’s permission to use the Chat/ Q&A feature when necessary.

Please share the following rules with your child before he/she attends the webinar:

1) Your child is expected to prepare the handouts for the lesson & stationery before attending the webinar.

2) Please use headphones or earpieces, so that your child can hear us speak clearly and this also helps us reduce the transmission of environmental noises in a group environment.

3) Please DO NOT misuse the chat box. It is meant for students to ask teachers relevant questions.

In order to have a pleasant and effective learning experience for our students, parents are expected to abide by the following rules:

1) All links and passcodes to our digital webinar are strictly confidential. You are not allowed to share it with any other student, aside from your child, in order to avoid disrupting the lesson.

2) If your child has trouble attending the webinar, please get in touch with our Customer Care team at 6909 1063 or our Live Chat service at https://pique.one/helpdesk.

3) All questions should be asked by the student and not the parent.

For the best digital learning experience, please take note of the following instructions:

(1) Please use a stable internet connection (avoid using a mobile hotspot).

• The presence of network blind spots will affect the network connectivity to your child’s digital learning device. As such, please try to attend the digital lesson on the device as close to your router as possible.
• Please remind other household members to avoid downloading/streaming large files using the home internet. When the network bandwidth within the household is limited, it will affect your child’s streaming experience.

(2) Please join the webinar at least 5 minutes prior to the commencement time to ensure that there are no access issues.

(3) Ensure that your child has the course handouts and stationery prior to the lesson.

(4) After helping your child set up the device for the digital webinar, please leave the room so that your child can focus on the lesson. If your child needs help, please inform him/her to exit the room to inform you.

(5) Technical issues are inevitable in any technologically-driven environment. We can reduce any frustration and anxiety by being well-versed with basic troubleshooting techniques:

🔇 (A) FOR AUDIO ISSUES

• If your child is unable to hear ANY sound from the device, please make sure that your device has the volume control turned up.

• If your child cannot hear any audio during the webinar, please click the ‘Leave’ button at the bottom-right of the screen and re-join the meeting using the same unique link.

🖥 (B) FOR VIDEO ISSUES

• If your child cannot see anything during the webinar (i.e. a black screen), please click the ‘Leave’ button at the bottom-right of the screen and re-join the meeting using the same unique link.

⛔️ (C) UNABLE TO JOIN WEBINAR

• If your child is unable to join, please ensure that your child has NOT used another device to join the webinar. If another device has been used previously, please ensure that you have left the webinar on the device as only ONE active session is permitted per unique link.
• Please also ensure that you have NOT shared the unique link with anyone as this will prevent your child from accessing the webinar.