Customer Support Team
Accelarating the Success of our Customers
Our Team’s Mission
We aim to create the best possible customer experience through knowledge, understanding and empathy.
We want to connect our customers with useful resources that can help them improve in the shortest period of time.
You Can Find Our Team Working On
01
Understanding our customers’ needs, goals and challenges
02
Attending to customers’ requests and issues professionally and promptly
03
Educating prospective customers and offering product recommendations
04
Promoting customer advocacy by enhancing customer satisfaction levels
We’re Looking for Candidates Who Fit the Bill
Demonstrate strong communication skills (written & spoken English).
Open-minded & willing to experiment new things
Committed to mastery and be willing to put in the hard work in the short-term to learn as much as possible
Demonstrate an unwavering commitment towards delivering an amazing customer experience
Demonstrate high integrity, responsibility and possess strong interpersonal skills
Focused on results & be patient and understanding with their customers
What You’ll Learn in Your Career with Us
In this multi-faceted position, you will acquire first-hand experience to master the following roles:
#1 Communication Mastery
You’ll learn how to communicate the brand’s value proposition to our prospective customers and convert them from cold prospects to raving customers (… We shun away from ‘hard-selling’ because we know our prospects hate it just as much as we do)
You’ll learn how to take your prospects on a journey from ‘Awareness’ through ‘Product Evaluation’ and ultimately ‘Conversion’ (… To us, the act of selling is akin to dating. You’ll need to impress your date before he/she will be keen to take the next step with you. A lot of amateurs make the mistake of jumping the gun & end up losing a lot of sales in the process)
You’ll learn how to position our PSLE Science specialists as experts in the industry (… some people think that you need to have decades of experience to be crowned the title of an ‘expert’. We show you how it is done using our proven 5P framework)
You’ll learn how to integrate ‘offline marketing’ with ‘online marketing’ to generate massive sales for the organisation
#2 Digital Marketing Mastery
You’ll get access to a proven plan for guaranteed traffic and a system for acquiring new customers from Facebook & Google. (… this automated traffic & conversion system works around the clock to generate leads & sales for us. It has catapulted our growth massively from a $0 to a 7-figure company in under 3 years)
You’ll learn how to acquire new customers at a profit (… how crazy is that? We’re all about ROI and our customers pay us to get acquired as leads)
You’ll learn how to design suitable offers to reach out to cold & hot traffic (… this is exceptionally important because not everyone is ready to buy. Crafting offers is an art & a science that take years of experience to hone.)
You’ll learn how to scale your ‘winning’ ads successfully & weed out your ‘losing’ ads (… this strategy will help you build a huge subscriber list while avoiding the problems of ‘ad-fatigue’ and keeping click costs low)
Growing Together With Us
What Do We Care About:
At The Pique Lab, we promote a culture of career development and learning. We are interested in putting the right talents in the right roles & help empower our team members to develop themselves within the company. We achieve this by putting our team members through training programmes, coupled with mentorship and regular feedback. We also challenge everyone with new opportunities to make sure that growth is constant.
Here’s What Your Career Path Will Look Like:
Promotions at The Pique Lab are strictly merit-based. We value team members who take active steps in taking charge of their career, so they can be better at what they do. If you are looking to earn your stripes, here are some steps that you can take:
#1 Be Goal-oriented
Think about what you would like to achieve professionally within a given time frame & list the steps that you are willing to take to get to your goals.
#2 Don’t Stop Learning
Be committed in improving and developing your skills by seeking learning opportunities within the company or outside of it.
#3 Demonstrate That You Can Be A Team Player & A Team Leader
Be proactive in helping others without being asked. Go the extra mile by volunteering for more tasks and responsibilities and tasks so that you can learn more, rather than for the immediate reward. Be a good role model for others and stay away from bad habits.
Benefits at a Glance
5-day Work Week
This works out to be 4 weekdays and 1 weekend. The best part about our working arrangement is that you get to sleep in or run your errands & start your day at noon on weekdays!
Competitive Remuneration
Our salary packages start at S$2,500/month for entry-level team members. Team members who have proven to be capable achieved performance bonuses of 3 months and more.
Medical & Dental Benefits
No one in our team should ever worry about the cost behind seeing a general practitioner or a dentist. We will take care of the tab during your downtime & help you get back on your feet.
Company Socials
We celebrate birthdays over awesome food & drinks and we travel aboard for team retreats. Meals on weekends and school holidays are also fully taken care of by the company. How does that sound?
Unlimited Snacks & Drinks
Feeling peckish? We have a wide galore of snacks and drinks in our fully-stocked pantry for you to enjoy. Or how about a cup of coffee? Our in-house coffee machine brews all sorts of coffee at a push of a button. How does that sound!
Company Amenities
We have a full-fledged kitchen in our residential apartment for our team members to relax and unwind. Feel free to freshen up using our shower facilities after jog or swim in our private pool.
Our Promise To You
It does not matter if you have a degree or diploma when you are applying to be a team member of the Customer Care team. What matters more are your achievements and skills that you can bring to the table to make our organisation a better one.
Once you are on board, we will work closely together with you to help you succeed. Team members who are loyal and capable will be rewarded when the organisation grows and be given opportunities to serve in key positions, if desired.
Talk to us today you feel that you have what it takes to be a valuable team member of The Pique Lab!
Available Opportunities
Customer Relations Associate (1 opening)
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